Terms & Conditions

Terms & Conditions

Welcome to Aromatica Parfums. Please read these terms carefully before using our website or placing an order.

Last updated: 14 August, 2025 • Legal entity: AROMATICA PARFUMS

1) Agreement to Terms

By accessing aromaticaparfums.com (the “Site”) and/or purchasing from us, you agree to these Terms of Service, our Privacy Policy, our Refund Policy, and other policies referenced here. If you do not agree, please do not use the Site.

2) Orders & Availability
  • All orders are subject to acceptance and availability. We may limit or cancel at our discretion, including suspected fraud or reseller activity.
  • Please ensure shipping details are accurate; we are not responsible for delays or losses due to incorrect information.
  • We reserve the right to refuse any order you place. We may contact you via the provided email/phone for verification.
3) Pricing, Currency & Payments
  • Prices are shown in CAD and may change without notice.
  • Taxes, duties, and shipping costs are calculated at checkout.
  • We accept Visa, Mastercard, Apple Pay, and other methods available at checkout. Payment is processed at the time of order.
  • If a pricing error occurs, we reserve the right to cancel and refund your order in full.
4) Shipping & Delivery
  • We ship to select countries via our chosen courier partners.
  • Delivery estimates vary by destination; see our Shipping Policy for details.
  • Tracking information will be provided once shipped. Risk of loss passes to you upon delivery to the carrier.
  • Customs/import duties are the responsibility of the recipient.
5) Returns, Refunds & Exchanges
  • Return requests must be made within the timeframe stated in our Refund Policy.
  • Perfumes must be unopened and sealed unless faulty.
  • Refunds are issued to the original payment method after inspection; shipping fees are non-refundable unless due to our error.
  • Damaged or defective items must be reported within 48 hours of delivery with photos.
6) Product Authenticity & Quality
  • All products sold are authentic and supplied directly by Aromatica Parfums.
  • Natural variations between batches may occur and are not considered defects.
7) Fragrance Allergies & Safety
  • Our products may contain ingredients that can cause allergic reactions. A patch test is recommended before use.
  • Keep away from eyes, flames, and heat sources. For external use only. Keep away from children and pets.
8) Promotions, Discounts & Gift Cards
  • Promo codes may not be combined unless stated otherwise and have no cash value.
  • Gift cards are redeemable only on our website and are non-refundable except as required by law.
9) Intellectual Property

All site content, including text, images, and design, is owned by or licensed to Aromatica Parfums and protected by copyright and trademark laws. Unauthorized use is prohibited.

10) Acceptable Use
  • You may not misuse the Site, bypass security measures, or engage in fraudulent activities.
  • Unauthorized resale of our products is prohibited.
11) Limitation of Liability

To the extent permitted by law, Aromatica Parfums is not liable for indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these Terms excludes liability that cannot be excluded by law.

12) Governing Law & Disputes

These Terms are governed by the laws of British Columbia, Canada. Any disputes will be subject to the exclusive jurisdiction of the courts of British Columbia.

13) Contact Us
  • Email: info@aromaticaparfums.com
  • Phone: (672) 200-9944
  • Address: 672 Columbia St, New Westminster, BC V3M 1A9
  • Business Number: 791549827BC001
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This page provides general information and does not constitute legal advice.