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Aromatica Client Care

Concierge guidance for gifting, bespoke blends, and boutique visits — replies within the day.

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Concierge

Boutique

Aromatica Parfums
672 Columbia Street
New Westminster, BC V3M 1A9

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Frequently Asked Questions

Quick answers about services, orders, and fragrances.

How long does delivery take?

Orders are processed within 1–2 business days. Standard shipping in Canada typically arrives within 3–7 business days.

Do you offer international shipping?

Yes. We ship internationally; options and costs are shown at checkout based on your destination.

Can I return a perfume?

Unopened products may be returned within 14 days of delivery. Please contact Client Care before sending items back.

Are your perfumes authentic?

Absolutely. All Aromatica products are authentic and produced by Aromatica Parfums.

Can I bring a reference perfume for a custom session?

Yes. We’ll study its structure (not copy it) and compose something uniquely yours.